Shipping + Returns


Standard UK Delivery via Royal Mail (2 - 5 working days): £4.95 up to 1kg, £15.95 over 1kg.

Rest of the world via UPS: £24.95 up to 2kg, £54.95 over 2kg.

Unfortunately we cannot be held responsible for any additional duties charged to you by your country. Pottery West cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.



Pottery West is a small business. As such, we ask that you make thoughtful purchases to avoid the need to return anything.

If you are not happy with your purchase please let us know within 7 days. Unfortunately we are not able to reimburse shipping costs unless the product is faulty. Please also ask for proof of postage for your records. We will process any refund due to you within 30 days of receiving your request. 

Email: with any queries.